Title : Customer Services Support Operator - Hybrid

Description : Position Overview

Position Overview

The Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and / or programs.

Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs.

Utilize customers tools to research and resolve customer inquiries. Develop a relationship with key stakeholders at all levels, while staying abreast of market specific knowledge to maximize savings for customers and client.

Familiarize and adapt to contractual changes as needed to minimize the risk to the customers and client. Function as a point of contact for internal and external team regarding financial activities as it relates to the Retail & Alternative Channel Team

Responsibilities

Customer Service Representative is expected to analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.

Resolves semi-complex activities related to taxes, invoices, dispute, CAID or other related problems with financial activity

Respond effectively to sensitive inquiries from internal and external customers.

Expected to utilize CRM to enter, manage, and prioritize case load to attain established service level agreements.

Serve as the primary contact for all selected customer orders; including supporting price and availability, product support, change orders, returns, credits, calls, etc.

Develop lasting professional relationships within organization such as : plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, finance, accounts receivable, and buyers, etc.

Identify problems as they occur and take appropriate steps to solve or escalate them to management.

Effectively use fundamental practices and procedures around the processing and management of change orders.

Required Knowledge / Skills, Education, and Experience

SAP experience; SO, Debit and / or Credit, Accounts receivable

Able to work independently with minimal supervision.

Ability to excel in a high volume and fast-paced environment.

Demonstrate good analytical and organizational skills

Create and improves processes, to include drive and support analysis of strengths and weak points of accounts, identify improvement areas and support targets that are cascaded to the functions

2-4 years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.

Strong data analytical and problem-solving skills in identifying patterns and trends.

Proficient with Microsoft Suites.

Preferred Knowledge / Skills, Education, and Experience

Associate Degree is preferred.

Prior experience with SAP or CRM systems

Good functionality with excel and other Microsoft tools

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Last updated : 2024-05-03